Billetterie Magic Park Land

Privacy policy

WHAT DOES THIS POLICY APPLY TO?

This personal data protection policy applies to the magic-park-land.com website, as well as to the online services offered by Magic Park Land that may collect personal data.

It does not apply to third-party websites or services accessible from our website through external links. These websites have their own privacy policies.

The data controller responsible for the processing of personal data is:

Delaguila – Magicland / Magic Park Land
SARL registered under number 711 620 831 00018
Vallon du Pas de la Fos
13820 Ensuès-la-Redonne
Telephone: 04 42 79 86 90
E-mail: contact@magic-park-land.com

Information relating to the publisher of the website is available in our legal notice.

WHAT DATA DO WE COLLECT?

Depending on the services you use on our website, we may collect, in particular:

  • your first and last name;

  • your e-mail address;

  • your telephone number;

  • your postal address;

  • your date of birth when necessary;

  • information relating to your bookings and purchases;

  • your order or booking history;

  • information necessary to process your requests;

  • technical data relating to your browsing, including your IP address, browser and certain connection information;

  • your choices regarding cookies and other trackers.

When you make an online purchase, the information required for payment is processed by our secure payment service provider. Magic Park Land does not intend to retain your complete bank card details.

When certain information is essential to making a booking, purchase or processing a request, its mandatory nature is indicated when it is collected. Failure to provide this information may prevent us from providing the requested service.

WHY DO WE USE YOUR DATA?

We use your personal data primarily to:

  • manage your customer account, where this feature is available;

  • process your bookings and ticket purchases;

  • process payments and refunds;

  • send you the information necessary for your booking or order;

  • respond to your requests and complaints;

  • ensure the operation and security of the website;

  • prevent fraud and misuse;

  • comply with our accounting, tax and legal obligations;

  • improve our website and services;

  • send you commercial offers and information where permitted by applicable regulations or where you have given your consent.

Depending on the purpose concerned, the processing of your data is based on:

  • the performance of a contract, particularly for bookings, purchases and customer accounts;

  • a legal obligation, particularly certain accounting and tax obligations;

  • our legitimate interest, particularly to ensure website security, prevent fraud or improve our services;

  • your consent, where required, particularly for certain commercial communications or certain cookies and trackers.

Where processing is based on your consent, you may withdraw your consent at any time.

DO WE COLLECT YOUR IP ADDRESS AND USE COOKIES?

During your browsing, certain technical information may be collected automatically, including your IP address, browser type and information necessary for the operation and security of the website.

We may also use cookies and other trackers.

Some cookies are strictly necessary for the operation of the website and may be used without your consent where they meet the conditions provided for by applicable regulations.

Non-essential cookies and trackers are only placed after you have given your consent.

On your first visit, you may accept or refuse cookies that require consent. Refusing cookies must be as easy as accepting them. You may also modify or withdraw your consent at any time via the “Manage my cookies” link available on the website.

Information about the cookies actually used, their purposes and their retention periods is available in our cookie management tool.

DO WE SHARE YOUR PERSONAL DATA?

We do not sell or rent your personal data.

Your data may be accessed, only where necessary, by:

  • our authorised employees;

  • our hosting, maintenance and website security providers;

  • our ticketing or booking service providers;

  • our payment service providers;

  • our service providers involved in sending electronic communications;

  • our other technical service providers necessary for the operation of the website;

  • administrative or judicial authorities where required by law.

Where service providers process data on our behalf, we require them to comply with applicable data protection and confidentiality obligations.

WHERE IS YOUR PERSONAL DATA STORED?

Personal data collected through our website is hosted on servers located in France.

We may also use technical service providers to ensure the operation, maintenance and security of the website or to provide certain services offered on the website. Where these providers process personal data on our behalf, we ensure that such processing is governed in accordance with applicable regulations.

If, for the purposes of a particular service, certain data were to be transferred to or accessed from outside the European Union, we will ensure that such transfer is carried out in accordance with the requirements of the GDPR and benefits from appropriate safeguards.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We retain your personal data only for as long as necessary for the purposes for which it is processed, unless a longer retention period is required by law or is necessary to defend our rights.

For information purposes:

  • data relating to your account is retained for as long as the account is in use, and is then deleted or archived where necessary;

  • data relating to bookings and purchases is retained for as long as necessary to manage them, and thereafter for the periods required to comply with our legal obligations or defend our rights;

  • accounting data and invoices are retained for the period required by applicable regulations;

  • data used for commercial prospecting purposes is retained for the period permitted by applicable regulations;

  • data provided as part of a contact request is retained for the time necessary to process and follow up on that request;

  • connection and security logs recorded on the server are retained for a maximum period of one year, in particular for security purposes, incident detection and the prevention of unauthorised access or use;

  • cookies and other trackers are retained for the periods specified in our cookie management tool.

At the end of these periods, the data is deleted or, where necessary, archived in accordance with applicable legal obligations.

The retention period for each category of data is determined according to the purpose of the processing and the obligations applicable to us.

HOW DO WE PROTECT YOUR DATA?

We implement appropriate technical and organisational measures to protect your personal data against loss, alteration, disclosure or unauthorised access.

Access to data is restricted to persons who need it to perform their duties.

Online payments are made using secure payment solutions provided by specialised service providers.

WHAT ARE YOUR RIGHTS?

In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés), you have, subject to the conditions provided for by applicable regulations, the following rights:

  • the right to access your data;

  • the right to rectify inaccurate or incomplete data;

  • the right to erasure of your data;

  • the right to restriction of processing;

  • the right to object to certain processing activities;

  • the right to object at any time to direct marketing;

  • the right to data portability where applicable;

  • the right to withdraw your consent at any time where processing is based on consent.

Withdrawal of your consent does not affect the lawfulness of processing carried out before such withdrawal.

To exercise your rights, you may contact us:

By e-mail: contact@magic-park-land.com

By post:
Delaguilla – Magic Park Land
Vallon du Pas de la Fos
13820 Ensuès-la-Redonne

Proof of identity may be requested only where necessary to verify your identity.

We will respond to requests within the time limits provided for by applicable regulations.

COMPLAINT TO THE CNIL

If, after contacting us, you believe that your rights have not been respected, you may lodge a complaint with the French Data Protection Authority (Commission nationale de l’informatique et des libertés – CNIL) via www.cnil.fr.

CHANGES TO THIS POLICY

This policy may be amended to reflect changes to our services, practices or applicable regulations.

The version currently in force is the version published on this page.

Last updated: September 2026